Do you have questions about data consent?

Contact Joe Cejka, Technical Services, at 503-705-0537 or jmcejkajr@petersoncat.com or Justin Ahlborn, eBusiness Manager, at 510-606-0598 or jvahlborn@petersoncat.com.

 

Q: Why do I need to provide Digital Authorization?

A: Caterpillar wants to be sure that you understand that telematics data is collected from your equipment and transmitted to Caterpillar for use, including in support of your business. Caterpillar also wants to ensure that you are aware of remote-service processes associated with your equipment.

Q: Does Digital Authorization let Caterpillar sell customer data to a third party?

A: No, Digital Authorization does not let Caterpillar sell customer data to a third party. The Caterpillar Data Governance Statement explains how customer data can be used.

Q: How does Caterpillar use data collected from my equipment?

A: Telematics data collected from your equipment can be used to provide digital products and services, such as remote monitoring, fleet management, condition monitoring, and other value-added services. This data can also be used by Caterpillar and your dealer to improve our products and services. The Caterpillar Data Governance Statement lists the potential uses of your data.

Q: What happens if a customer declines to complete the Digital Authorization?

A: We may suspend telematic data collection from a customer’s machine(s). This could affect remote monitoring, fleet management, condition monitoring and other value-added services that Caterpillar and your dealer provide. You may also not receive certain remote services.

Q: Does Digital Authorization include authorizing the use of personal data?

A: No. Digital Authorization occurs at the organizational level; privacy and marketing consents occur at the individual level. The Digital Authorization authorizes telematics data transmission (not personal data) and participation in remote services.

Q: Who can access a customer’s telematics data?

A: Telematics data is accessible by Caterpillar, its dealers, and its business partners, such as suppliers engaged to provide services. The ways a customer's telematics data can be shared can be found in the Caterpillar Data Governance Statement.

Q: Can a customer choose to have certain assets not covered by Digital Authorization?

A: If a customer chooses to authorize data of only certain assets—but not all—then that customer will need to provide Digital Authorization and advise which assets should be connected or not connected. The dealer should then connect only customer-directed assets.

Q: I’ve already provided my authorization for data collection with my subscriptions, why do I also need to provide Digital Authorization?

A: When accessing applications through your subscriptions, you are agreeing to terms and conditions for that specific application only. When you provide Digital Authorization, you are providing authorization at a broader level that is specific to the telematics data taken from your equipment and transmitted to Caterpillar, and not just to the application being used.

Q: What obligations are there with Digital Authorization?

A: None. If a customer changes their mind regarding a Digital Authorization, they can reach out to their dealer. A customer may also want to periodically review the Caterpillar Data Governance.

Q: How does Caterpillar secure the data they collect from my equipment?

A: Caterpillar is committed to maintaining and regularly improving the security measures that protect its customers’ data. Security measures include organizational, technical, and administrative measures to protect collected data against loss and unauthorized access.